Frequently asked questions
Your membership expires exactly one month or year after your initial payment. Your membership will automatically renew on that date using the payment method you used to sign up, so no need to worry about renewing your membership! (The option to cancel automatic renewal of your membership is always available in the 'Member Settings' menu)
SilverHealth takes your privacy very seriously. We do not use your fitness data for any purposes other than customizing your workout plan and virtual assistant responses. Our software team also works to protect your fitness and financial information with the best security and privacy practices. We do not sell your data to third-party platforms.
You can do your guided workout whenever, wherever. Our workout programs are designed so you do not need to buy any additional workout equipment. All you need is:
- Your computer, smartphone, or tablet, with internet access.
- An open area with enough space to stretch your body.
- A water bottle. - A sturdy chair to provide support for balance.
For SilverHealth Basic members, you may access select guided workouts after you are done with your new weekly guided workout. You may also ask our chatbot basic fitness and diet-related questions to help you on your fitness journey. For SilverHealth Premium members, you have unlimited access the full library of guided workouts and may ask our chatbot any fitness and diet-related questions and receive personalized recommendations and tips.
You can reach our customer support team via email at silverhealthsg@gmail.com. If you prefer to chat over the phone or through text, we're available from 9am-5pm (UTC +8) at 96642189.
There are a shrinking number of working-age adults available to support Singapore's aging population into the future. Research also shows that the proportion of adults aged 60 and above with multiple physical limitations on their daily living activities is set to double by 2030. This presents a need for older adults to have more independence in tracking and improving their mobility and health as they age, and SilverHealth empowers them to do so.